Terms and Conditions

1. Introduction and Acceptance

Welcome to Conure Cards ("we", "us", "our", or the "Platform"). These Terms and Conditions ("Terms") govern your access to and use of the Conure Cards website at mail.conurecards.com and all related services.

By creating an account, accessing, or using our Platform, you agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations. If you do not agree with any part of these Terms, you must not use our services.

The Conure Group is a company registered in England and Wales. We operate under UK law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Eligible Territories

Our services, including giveaway participation, are available only to residents of the following territories:

Users from non-eligible territories may browse our website but cannot create accounts, collect Coins, or participate in giveaways. A giveaway marked as worldwide is available only across these eligible territories, not outside them. We reserve the right to verify your location and may request proof of residence before awarding prizes.

3. Eligibility Requirements

• Age: You must be at least 16 years old to create an account and use our services.
• Residency: You must be a resident of one of the eligible territories listed in Section 2.
• One Account Per Person: Each individual may only maintain one account. Multiple accounts are strictly prohibited.
• Shared Connections: Up to 3 accounts may register from the same IP address when each account belongs to a different real person and completes any verification we request. Accounts beyond that allowance may be blocked automatically pending extra review.
• Accurate Information: You must provide accurate, current, and complete information during registration and keep it updated.

4. Account Verification

We use a two-step verification system to maintain platform integrity and prevent fraud. Optional social verification may be offered for bonus Coins.

Phone verification is the standard requirement for giveaway access. On shared connections or higher-risk reviews, we may also request Facebook verification and, where needed, a secure third-party identity check before access continues. We aim not to store raw ID documents on Conure Cards and instead rely on secure external verification partners for sensitive checks.

We also reserve the right, at our sole discretion, to request additional proof of identity, age, residency, or account ownership whenever we reasonably consider it necessary to protect platform fairness, complete a review, prevent abuse, or comply with legal obligations.

5. Coins System

Conure Cards operates a reward system built around Coins:

5.1 Collecting Coins

• Phone Verification Bonus: New users receive 15 bonus Coins after completing phone verification.
• Daily Login Streaks: Consecutive daily logins award increasing Coins (pattern: 1, 1, 2, 2, 3, 3, then 5 Coins per day from day 7). A login day is one calendar day in the United Kingdom (Europe/London) timezone; the daily boundary follows UK local midnight, including during seasonal clock changes.
• Streak Shield: Every account holds one automatic Streak Shield. If you miss exactly one UK calendar day, the Shield is used automatically and your Streak carries on from where it was (missed days themselves award no Coins). A used Shield recharges 30 days after it is used. If the gap is longer than the Shield covers, or no Shield is available, the Streak restarts from day 1. The Streak Shield is free and automatic for every member; it cannot be purchased, transferred, or stacked, and it has no effect on giveaway Entries, entry costs, or odds.
• Super Shield: From day 7 of a Streak, the Shield you hold is automatically upgraded to the Super Shield, which covers up to two consecutive missed UK calendar days; below day 7 it covers one. The recharge period (30 days after use) and all other Shield rules are unchanged.
• Quests and Tasks: Complete various activities to collect additional Coins.
• Optional partner quests: Some quests may involve third-party sponsors or partner actions. Participation is always optional and never required to enter giveaways.
• Referral Program: Collect Coins when your referrals reach verification milestones (see Section 6).
• Verification Bonuses: Eligible phone and optional social verification steps may award the bonus Coins shown before you complete them. Email verification activates the account but does not itself award Coins.

5.2 Using Coins

• Coins can be used to enter giveaways. Each entry costs a specified number of Coins.
• Entries are created when you use Coins. Entry costs can vary by giveaway.
• Coins have no cash value and cannot be sold, transferred, or exchanged for money.
• Coins are non-transferable between accounts.
• We reserve the right to adjust Coin values and collection rates at any time.

5.3 Coin Expiration

Coins do not expire as long as your account remains active. Accounts inactive for 12 consecutive months may have their Coins forfeited.

5.4 Quest Board & Partner Tasks

Quest Board activities are optional and designed to offer extra ways to collect Coins. No purchase is required. Some quests may redirect you to third-party partners or sponsored experiences.

• Participation is optional and not required to enter giveaways.
• Third-party sites and offers are governed by their own terms and privacy policies.
• We may delay, adjust, or withhold Coins if a quest completion cannot be verified or violates our anti-fraud rules.

6. Referral Program

Our referral program rewards users for inviting friends to join Conure Cards.

6.1 How It Works

• Each Level 2, phone-verified user receives a unique referral code.
• Share your referral link with friends: mail.conurecards.com/register?ref=YOUR_CODE
• When someone registers using your referral link, they become your referral.

6.2 Referral Bonus Requirements

• Sign-up Bonus: When your referral reaches Level 2 (phone verified), the 25 bonus Coins may be held as pending and unlock if the referral becomes active.
• Streak Milestone: When your referral achieves a 7-day login streak, the additional 25 bonus Coins may be held as pending and unlock if the referral becomes active.
• Active Referrals: A referral becomes an active referral once the referred user shows genuine activity over time and passes our anti-abuse checks. Until then, bonus Coins remain pending.
• Referral commission: You may collect 10% of eligible future Coin activity from certain sources. Referral commission begins only once a referral becomes active, does not apply to every Coin source, and does not back-pay activity from before that approval.

6.3 Flock Reward — Referral Milestone Programme

We may offer referral milestone rewards under campaign names shown on the Platform. These are guaranteed milestone rewards for users who reach the configured number of qualified referrals; they are not random draws, prize competitions, or giveaway entries.

• Only qualified referrals count. Unless a campaign states otherwise, this means the referred user is phone verified, active over time, shows genuine platform engagement, is not closed, is not banned or blocked, and has no unresolved account flags. We may use internal anti-abuse signals to decide whether a referral qualifies.
• Campaign pages may show the current reward name, required referral milestone, eligible territories, start date, optional end date, available physical stock, fallback Coins, and any claim deadline.
• If physical reward stock is unavailable, or if a reserved physical reward is not claimed within the stated claim window, the configured fallback Coins may be credited automatically instead.
• Physical referral milestone rewards require a valid shipping address in an eligible territory. Region-limited campaigns may require the shipping country to match the campaign territory.
• We may withhold, reverse, convert, or cancel referral milestone rewards where referrals are fake, duplicated, self-controlled, manipulated, closed, flagged, or otherwise in breach of these Terms.

6.4 Anti-Abuse Policy

The following activities are strictly prohibited and will result in immediate disqualification from the referral program:

• Creating fake or duplicate accounts to generate referral bonuses.
• Using automated systems, bots, or scripts to generate referrals.
• Offering monetary incentives or payments to users for signing up (outside of our official program).
• Self-referral using multiple identities or devices.
• Any form of referral fraud or manipulation.

For clarity, any shared-IP allowance exists only to accommodate genuinely different people in the same household. Similar usernames, email aliases, referral links, social-verification patterns, or other signals of common control may still cause all linked accounts to be treated as duplicate or fake accounts.

We actively monitor for fraudulent activity. Violations may result in forfeiture of all Coins, permanent account suspension, and disqualification from all giveaways.

7. Giveaway Rules

7.1 General Rules

• All giveaways are free to enter using collected Coins. No purchase is necessary.
• You must have a verified account (minimum Level 1) to enter giveaways.
• Some giveaways may require Level 2 verification.
• Each giveaway has its own entry requirements and deadlines.
• Some giveaways may be limited to specific eligible territories. For region-limited giveaways, your current location and confirmed delivery country must match the territories shown on that giveaway.
• Winners are selected randomly using a verifiable random selection process.

7.2 Prize Values

All prizes offered through Conure Cards have an individual value of less than $2,000 USD (or equivalent in local currency). This ensures compliance with promotional regulations across our eligible territories.

7.3 Winner Selection and Notification

• Winners are selected after the giveaway end date using a random selection algorithm.
• Winners will be notified via the email address on their account.
• Winners must provide a valid shipping address within 72 hours (real time, not business hours).
• For region-limited giveaways, the winner's full shipping address must match the delivery country confirmed at entry and the territories allowed for that giveaway.
• Failure to provide a valid address in an eligible territory within 72 hours may result in prize review, fulfilment being paused, prize forfeiture, or selection of an alternative winner.

7.4 Prize Delivery

• Physical prizes will be shipped to the address provided by the winner.
• Winners are responsible for providing accurate shipping information.
• Where a digital reward or gift card alternative is offered, it must be selected before prize fulfilment is confirmed. Once a physical prize has been confirmed for fulfilment, packed, prepared for dispatch, or shipped, the winner cannot request conversion to a gift card or other digital substitute.
• We are not responsible for lost, stolen, or undelivered packages due to incorrect addresses.
• Once a parcel has been handed to the postal service or courier, it is in the carrier's hands. Delivery times, delays, loss, theft, and damage in transit are outside our control. We are not the carrier, we cannot direct it, and we are not responsible for shipping incidents.
• We are a small team and we understand how disappointing a shipping problem is. Where the carrier confirms that a parcel is lost, or tracking confirms that it was never delivered, we may offer a goodwill solution, for example a replacement or an alternative prize where reasonably possible. Any such gesture is at our discretion and is not a promise or an obligation.
• This goodwill does not cover minor damage to the packaging or outer box, ordinary wear from transit, or a parcel that the carrier records as delivered to your address, signed for, or handed over with proof of delivery. In those cases the prize is treated as delivered.
• Report any delivery problem as soon as possible through your Conure Cards messages, with photos of the parcel and the item where you can. Claims that we reasonably consider unfounded or made in bad faith may be refused and may lead to an account review.
• Import duties, taxes, or customs fees (if applicable) are the winner's responsibility.

If a winner closes their account or schedules account closure before providing a valid shipping address, the prize may be re-awarded to another entrant. Accounts scheduled for closure cannot enter giveaways. If you change your mind within the grace period, active entries are restored for giveaways that have not ended.

7.5 Disqualification

We reserve the right to disqualify entries and void wins if:

• The entrant does not meet eligibility requirements.
• The entry was made through fraudulent means.
• The entrant violated these Terms or any giveaway-specific rules.
• The winner cannot verify their identity or residence in an eligible territory.

8. Collector Identity and Digital Items

The Platform may provide Levels, XP, Level wreaths, profile plaques, badges, crowns, Club wreaths, virtual cards, Binders, and other digital collection or profile features (together, "Digital Items"). These features are designed for recognition, collection, and profile customization.

• Level XP may be calculated from qualified free activity such as account tenure, successful login days, valid Game Runs or Matches, Coins collected from non-admin sources, active giveaway Entries, approved Quest completions, and completed public giveaway wins. Payment does not award Level XP.
• Some badges or crowns unlock automatically when disclosed criteria are met; others may be awarded manually for a stated event or achievement. Club wreaths may be made available through active Club membership or assigned manually. We may correct progress or awards affected by errors, invalid activity, abuse, reversals, or data-quality issues.
• Lifetime Level does not decrease. The separate Activity this month status resets each month and reflects recent participation.
• Where enabled, special Club wreaths are optional active-membership cosmetics. Equipping one replaces only the standard Level wreath; the Level-colour circle, Level XP, Level, achievements, and collection history remain unchanged and visible on profile and awards surfaces.
• Your collector profile, badges, Binder, and chosen profile plaque may be public by default where the feature is available, subject to any age-appropriate or safety defaults. An active Club member may choose a labelled Club plaque, member-time plaque, or no plaque. You can change the available visibility controls in your account. We do not display your email address, Coin balance, verification records, or internal risk information on a public collector profile.
• Digital Items are a limited, personal, revocable licence to use Platform content within Conure Cards. They have no cash value, cannot be cashed out or converted into Coins or Entries, and may not be sold, transferred, traded externally, or represented as an investment.

We may update artwork, presentation, naming, criteria, or technical availability while preserving collected records where reasonably possible. We may remove or suspend a Digital Item obtained through fraud, abuse, or technical error.

9. Conure Club Paid Membership

If Conure Club becomes available, it will be an optional paid membership for deterministic digital identity, collection, community, convenience, and shop benefits. The price, billing period, renewal date, current benefits, any introductory period, and the applicable shop discount will be shown clearly before purchase.

Membership never provides Coins, Entries, a lower Entry cost, better odds, earlier giveaway entry, reserved capacity, eligibility, winner-selection influence, special winner treatment, or any other giveaway advantage. Free members retain the same giveaway participation route and draw treatment.

A member shop discount may apply to eligible products at the rate and for the period displayed in the membership offer and at checkout. The discount is deterministic, may have disclosed product or delivery exclusions, has no cash value, and cannot be exchanged for Coins or Entries.

The detailed Conure Club Membership Terms apply when membership checkout is made available and accepted. No paid membership contract is formed merely by viewing pre-launch information or joining an interest list.

10. Prohibited Conduct

You agree not to:

• Create multiple accounts or use false information.
• Create, attempt, or assist with false, misleading, disposable, duplicate, or otherwise illegitimate registrations.
• Use bots, scripts, or automated tools to interact with the Platform.
• Attempt to manipulate the Coins system or giveaway Entries.
• Attempt, commit, assist, encourage, or conceal fraud, theft, deception, or any dishonest effort to obtain or retain prizes, Coins, Entries, accounts, data, refunds, or any other Platform benefit.
• Share, sell, or transfer your account to others.
• Engage in any activity that could harm the Platform or other users.
• Circumvent geographic restrictions using VPNs or similar tools.
• Violate any applicable laws or regulations.
• Harass, abuse, intimidate, threaten, discriminate against, expose private information about, or use persistently hostile language towards other users, our staff, contractors, moderators, delivery partners, or suppliers.
• Upload malicious content or attempt to compromise Platform security.

Good-faith complaints, criticism, disputes, and requests for support are allowed. We will not treat a communication as abuse only because it is firm or because you disagree with us.

Any abuse or attempted abuse of the Platform, including small-scale, test, low-volume, or first-time abuse, may still be a material breach of these Terms. Serious or repeated misconduct towards our staff or partners may also be a material breach. We may end an abusive conversation or limit the communication channels available to the person involved.

11. Account Suspension and Termination

By creating an account, you acknowledge and accept that we may restrict, suspend, permanently close, or ban your account if we believe this is necessary to protect the Platform, giveaways, Coins economy, our staff, or other users.

We may suspend or terminate your account without prior notice if:

• You violate these Terms or any applicable laws.
• We detect fraudulent or suspicious activity.
• You provide false or misleading information.
• You abuse the referral program or Coins system.
• You attempt or carry out fraud, theft, deception, or other dishonest conduct involving the Platform, an account, a prize, Coins, Entries, data, a refund, or another benefit.
• You seriously or repeatedly harass, abuse, intimidate, threaten, or expose private information about our staff, contractors, moderators, delivery partners, suppliers, or other users.
• Your account exceeds the shared-IP household allowance and the additional review requested by us is not completed.
• You submit false, fake, or misleading registrations, even where the abuse is limited in scope or appears minor.
• We reasonably conclude that two or more accounts are controlled by the same person, even if some of those accounts fall within a shared-household IP allowance.

Upon suspension or termination, we may remove or reset your Coin balance, forfeit all accumulated Coins, cancel or void some or all giveaway Entries, reverse benefits obtained through abuse, and refuse future access to the Platform. You may not create a new account if your previous account was terminated for violations.

If evidence suggests actual or attempted fraud, theft, a credible threat, or other possible criminal conduct, we may preserve relevant account, transaction, and communication records. Where the law permits, we may share those records with the police, Report Fraud, a court, or another appropriate authority. We may also take civil action to recover property, prizes, funds, or losses, or seek another legal remedy available to us.

Any criminal investigation, charge, or prosecution decision is made by the police, prosecutors, or another competent authority. We do not make that decision ourselves.

12. Intellectual Property

All content on the Platform, including logos, graphics, text, and software, is the property of The Conure Group or its licensors and is protected by copyright, trademark, and other intellectual property laws.

You may not copy, modify, distribute, or create derivative works from our content without explicit written permission.

13. Limitation of Liability

To the fullest extent permitted by law:

• The Platform is provided "as is" without warranties of any kind.
• We are not liable for any indirect, incidental, special, or consequential damages.
• Any aggregate liability cap applies only where permitted by law and will not reduce mandatory consumer remedies or statutory rights.
• We are not responsible for third-party content, services, or links.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

14. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for detailed information about how we collect, use, and protect your personal data in compliance with UK GDPR and the Data Protection Act 2018.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes via email or through a notice on the Platform. Your continued use of the Platform after changes constitutes acceptance of the updated Terms.

16. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you are a consumer in the European Union, you may also have rights under the laws of your country of residence.

17. Contact Information

If you have questions about these Terms, please contact us:

• Email: support@mail.conurecards.com
• Contact Form: mail.conurecards.com/contact

The Conure Group
Registered in England and Wales